1. Do you ship to the Family Islands?
Yes, we ship to anywhere in The Bahamas. It typically takes 1-3 days to process orders for the Family Islands. The shipping fee covers the service charge for delivering items to your chosen Mailboat, not the freight cost. Please note, you are responsible for the freight of your products.
What are your Shipping and Delivery fees?
Delivery Fee (Nassau Residence):
Purchases made from:
$10 -$75 are subject to $5 delivery service charge.
$76-$149 are subject to $ 7 delivery service charge.
$150 or more are given free delivery.
Family Island Shipping:
Purchases made from:
$0-$100 are subject to $12 Shipping service charge,
$101-$199 are subject to $ 15 Shipping service charge.
Business 2 Business Shipping/Delivery:
Purchases made from:
$10 -$75 are subject to $5 delivery service charge.
$76-$149 are subject to $ 7 delivery service charge.
$150 or more are given free delivery.
Additional service fee may vary depending on weight, or large purchases.
2. What is your return policy?
We have a 7-day return policy. This means that you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. Please note that if items are open or used and the package is missing more than one (1) item, you will not be eligible for a return. You will also need to provide the receipt or proof of purchase. Please contact us at savourycravings@gmail.com to start a return.
3. Do you offer exchanges?
Yes, we offer exchanges. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
4. What is your shipping and delivery policy?
Thank you for choosing Savoury Cravings Company. We are committed to delivering your orders in a timely and efficient manner. Please read the following shipping and delivery policy to understand how we process and deliver your orders:
- Orders are typically processed within 1 business days after payment confirmation.
- We offer standard shipping via Mail boat for all orders within The Commonwealth of the Bahamas and express shipping options for select regions.
- Shipping costs are calculated at checkout based on the weight and destination of your order.
- We currently ship orders to addresses within The Bahamas.
- Delivery times vary depending on your location and availability.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.
Delivery
- Once an product is ordered, we will contact you to confirm the time of delivery and inquire on your location.
- If the driver arrives to you and you do not respond, you will be billed for an additional delivery fee..
- Certain items may be subject to shipping restrictions due to size, weight, or other factors and may be subject to additional fees.
- In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at savourycravings@gmail.com with your order details.
International
- For Caribbean Island, please use the WhatsApp feature to see how best we can assist.
- For international orders, additional customs duties, taxes, and fees may apply.
- If you have any questions or concerns about our shipping and delivery policy, please contact us at savourycravings@gmail.com.
5. How can I contact Savoury Cravings Company?
If you have any further questions or need assistance, you can contact us at savourycravings@gmail.com or 242-428-0223. We are here to help!
